• Frequently Asked Questions

  1. Does TimeKeeper work on tablet and mobile? Android and iOs? Yes, TimeKeeper works for both Android and iOs, either on mobile or tablet. 2. Can my employees use their phone to clock in/log into jobs? Yes, whenever an employee is added to TimeKeeper they will receive an invite to the system. If you have enabled that employee to have access to the mobile app, then they will be able to clock in from mobile. 3. Can I use one tablet for all my employees? Yes, if you log in withPopular

• Getting Started: Admin Guide

  Hey there! Welcome to TimeKeeper. As an administrator, you'll have access to all the features in the system. This guide is designed to cover the basics you'll need to get started - if you have any questions which aren't covered in this guide, you can use the search feature above or get in touch with our Customer Success team on the live chat! This guide covers: Adding employees Adding jobs Setting up clock in stations Leave basics Key reports Adding employees ${youtube}[APopular

• Permission Levels FAQs

  Which permissions does each role have in the system? Which employees can team managers or managers see information for? Team Managers can view or edit the relevant information for employees in the teams they manage. Managers can view information for anyone they are set as manager for; you can set a manager in the 'Access & Permissions' tab of an employees profile. Setting a direct manager inPopular

• Does TimeKeeper have an Offline Mode?

  Short answer is no. We did have but removed for a good reason. Here's the story. We actually added this to our software in 2019 but we ran into a whole heap of issues with customers getting confused by the offline functionality. The way the offline functionality worked was if an employee clocked in offline - then whenever the device came back online we'd sync the data up to TimeKeeper. This all sounds like a great feature and functionally it worked. However for our business and for our custoSome readers

• Add a Location

  Add a Location Within TimeKeeper, you can configure Locations to link both your tablet (Kiosk mode) and mobile clock-ins to. Each location is assigned a name and an address, with an optional geo-boundary around your location. Mobile clock-ins within this green boundary will be automatically associated with this Location - locations cannot be used to block off-site clocks in, to achieve this you would need to [set up geofenced jobs](https://help.timekeeper.co.ukSome readers

• Manager Kiosk Mode

  By default, administrators have access to activate kiosk mode. Kiosk mode being where multiple employees can log in via the one device using a combination of their 4 digit pin and then clocking in or out. The default for managers is that they cannot access kiosk mode but if you want, this can be enabled by following the steps below. Go to the employee profile of the manager in question Click 'This Manager can access kiosk mode'. ![](https://storage.crisp.chat/users/helpdesk/website/a7fSome readers

• Can You Explain My Bill?

  Why is my second bill higher? TimeKeeper charges £4 per employee per month excl. VAT. So if you had 10 employees then we'd charge 10 * 4 = £40 + VAT = £48. Typically customers who subscribe wonder why the second bill in TimeKeeper is higher than the first bill. Let us explain below. Imagine you were on trial with TimeKeeper and signed up with 5 employees. On the subscription date, we'd upgrade your account and charge you 5 * £4 + VAT = £24. During the course of that first month, you addFew readers

• Two Factor Authentication (2FA)

  Enabling 2FA on your account As an additional security step, you can enable two-factor authentication on your TimeKeeper account. Once enabled, you'll need a code from your authenticator app as well as your account password to log in. To turn on 2FA, go to Account > Security. You'll need to scan the QR code displayed using your chosen authenticator app. Your app should then generate a unique code, which you'll need to enter to confirm 2FA setup. When enabling 2FA, we'll generate bacFew readers

• Share Company Documents

  A common requirement for businesses is to share company procedures and policies with employees. Luckily you can do that in TimeKeeper! Add a new Company Document Firstly you need to add a new company document. Simply go to Company > Documents in the sidebar. Then click 'New Company Document' which will bring you to the screen to add a new document. Firstly, select the docFew readers

• 62. Personalised Branding Add On

  Personalised Branding Add On If you’d like to add your own branding to your TimeKeeper web portal and app, you can choose to personalise your account. Just go to Account then Billing, Add Ons, to activate the personalised branding option. You can then add your brand colours and logo, which will be applied across the web portal. Your brand logo will also be visible on the keypad of your kiosks, and the Home Screen of the mobile app. Personalised branding is availableFew readers

• Visitor Book Add On

  Visitor Book Add on If you often have visitors on your site, you may wish to enable the Visitor Book add on in your account. This allows visitors to log themselves in via the tablet kiosk, providing their details and selecting the person they are visiting. The person they are visiting will then receive an email notification, to let them know their visitor has arrived. They are also able to easily sign out at the end of their visitor. Within the Visitor Book settingFew readers

• TimeKeeper Support

  TimeKeeper Support Need a hand setting up? Can't find what you're looking for? Let us help! There's plenty of ways to get in touch with our Customer Support Team and ways we can help solve your queries. Once logged in, head to Account > Support - Live Chat Pop up with your query and aFew readers

• Submitting Allowance Requests in App (Expenses)

  Allowance Request in App To make an expense request in TimeKeeper, go to 'Make a Request' in the services section of the app. Select the type of allowance request you would like to make. You can then select the date this expense relates to, add a value, and a reason or photo if necessary. Once submitted, your expense request will need to be approved by your administrator.Few readers

• Instant Employee Messenger Add-On

  Employee Instant Messenger Add On Employee messaging can be enabled under Account > Billing, Add Ons. You can also specify whether employees can message other employees, or whether employees can create group chats. To send a message in the app, employees can tap on 'Chat' and tap the icon in the right hand corner. Employees can send GIFs by entering the slash key, and searching for the GIF using Giphy. Employees can respond to messages with reaFew readers

• Time Addition Request in App

  Time Addition Request To make a request for additional hours on your timesheet, go to 'Make a Request' in the services section of the app. Select the 'Time Addition' request type. You can specify the date you'd like to add hours to, and the number of hours you are requesting. You also have the option to add a reason for this request, or attach a photo. Once submitted, your time addition request must be approved by your administrator.Few readers

• Affiliate Scheme

  We're always looking to partner with accountants, bookkeepers and consultants to help bring TimeKeeper to more businesses and eliminate paper timesheets forever. Members of our affiliate programme receive a percentage of revenue for every business they sign up via their unique referral link. For each business referred, you'll receive 25% of their monthly subscription cost, up to a maximum of 12 months. So for example, a customer spending £200 a month would generate £50 referral income for youFew readers

• Pay Annually

  Pay Annually When your TimeKeeper trial ends, you can now pay for TimeKeeper annually, at a discounted rate, by pre-purchasing a number of seats. You can add more seats at any time in your account and change your plan tier between Core and Pro if required. Should I have a monthly or annual plan? This is entirely your choice, but we've included some details on both options below. **AnnuaFew readers

• Auditing Add On

  Auditing Add On TimeKeeper now has an optional auditing add on for customers who need increased visibility, trail and details of actions performed on their account. There are a number of benefits to the Auditing Add On. Deep dive into actions on your account In larger organisations with multiple management layers, it can be difficulty to surface who changed a time entry or deleted an employee. The auditing trail will allow you to see who did what, when and from whFew readers

• Can You Explain My Invoice? (Classic)

  Are you unsure about some of the terminology on your invoice? Or perhaps you'd like a better idea of how our pricing works? We’ve put together this handy guide to walk you through what everything on your invoice means. Whether you’re a new customer or just curious about a specific line item, we’re here to clear things up and make sure you know exactly what you're being billed for. Price Breakdown We charge per employee per month for the month ahead. Furthermore, we prorate that cost dependiFew readers

• GDPR, Privacy & Security

  This guide contains all things TimeKeeper GDPR, Privacy and Security, to help navigate any queries that may come your way. How is the biometric data (pictures of the employees) and personal data (if any) processed? Photos used for facial recognition checks are stored in a private encrypted at rest Amazon Web Services S3 Bucket. The photos are not accessible by the public. They are only made temporarily accessible (e.g. a time limited expiration signature is generated) when the relevant admiFew readers

• Submit Feedback Requests

  Here at TimeKeeper, we want to hear from our users. So much so we have an open feedback board at https://feedback.timekeeper.co.uk. Here users can suggest new features, up or downvote other user features and see updates on it's progress. Check it out today!Few readers

• Pricing FAQs

  Pricing FAQs What prices do we charge? At TimeKeeper, we now have 2 price plans Core (everything you need for time and attendance management) and Pro (everything in Core + job/project management). You can learn more about what is included in each, here. || We offer both Sterling and Euro price plans, but please note this cannot be changed after sign up. If you're an existing customer, please reach out if you'd like to discuss changinFew readers

• TimeKeeper Dictionary

  Lost with the lingo? Check out our Dictionary for a better understanding of TimeKeeper phrases! ACTUAL HOURS Actual hours recorded in TimeKeeper. OVERTIME RATE 1 As TK allows multiple overtime rates and rules there may be some hours at different rates. A rate of 1 would be standard/base pay. If it was 1.5 this would be 1.5x their hourly rate. HOURS EXCL. LEAVE Hours stated eFew readers

• Kiosk/Shared Device Clock in Setup

  Overview TimeKeeper supports kiosk/shared clock-in devices that allow multiple employees to clock in and out using a single device. This guide covers setting up the kiosk, signing in as an administrator vs manager, device requirements, and useful resources. Device Requirements Wi-Fi Connection: A reliable internet connection is essential to ensure real-time syncing of clock-ins and clock-outs. Front-Facing Camera: Required for photo capture during clock-ins/out to verify empFew readers

• Tracking Travel Time (Driving)

  How can I track employees travel time? If you pay your employees for travel time, or want to record the time spent driving to and from sites, there are a couple of ways you can do this within TimeKeeper. Non-geofenced Job The most common way TimeKeeper users track employee travel time, is via a non-geofenced job. Add an appropriately named job, but leave the address blank. ![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/f/a/a7fabf11254df800/untitled-design-13_1sd9bFew readers

• TimeKeeper - Part of Bright Software

  | We’re excited to share that TimeKeeper has joined Bright, a leading provider of payroll and accounting software solutions. At TimeKeeper, our goal has always been to simplify the complexities around managing workforce time and attendance. This acquisition will allow us to deliver a comprehensive end-to-end solution, from the first clock-in to the final payslip. Bright shares our passion for delivering exceptional software and customer service, so joining Bright marks a natural next step in oFew readers

• Resolving Timesheet Approval Errors

  Here is a link to - Using Timesheet Approvals When managing timesheet approvals in TimeKeeper, you may occasionally encounter errors that prevent approvals from completing successfully. This guide will help you identify the most common issue and walk you through troubleshooting steps to resolve it efficiently. Common Causes of Approval Errors Missing or conflicting approval date range **Employees’ timesFew readers

• Update to TimeKeeper Pricing 2026

  TimeKeeper Pricing Update: Investing in Our Future Together Change is a natural part of business growth, but when it comes to pricing, we believe in complete transparency. For the first time in our seven-year history, TimeKeeper is updating its pricing structure. This wasn't a decision we made lightly, but it is a necessary step to ensure we can continue delivering the high-quality product and A* support you rely on. We wanted to take this opportunity to explain the "why" behind this changeFew readers

• Add Ons

  TimeKeeper offers some optional extra features that you can enable within your account. From an instant messaging tool to personalised company branding, there's plenty of options if you want to get the most out of TimeKeeper. Instant Employee Messenger Add On Employee Instant Messenger Add On Employee messaging can be enabled under Account > Billing, Subscription Add Ons for £39 per month. You can also specify whether employees can message otherFew readers