Question 1

Frequently Asked Questions

Accepted Answer

1. Does TimeKeeper work on tablet and mobile? Android and iOs?

Yes, TimeKeeper works for both Android and iOs, either on mobile or tablet.

2. Can my employees use their phone to clock in/log into jobs?

Yes, whenever an employee is added to TimeKeeper they will receive an invite to the system. If you have enabled that employee to have access to the mobile app, then they will be able to clock in from mobile.

3. Can I use one tablet for all my employees?

Yes, if you log in with administrator credentials a keypad will be shown. Each employee can enter their 4 digit pin and then clock in via this tablet.

4. How many devices can I use with TimeKeeper?

TimeKeeper will allow you to use as many tablets as you want. You can have 1, 2 or 20 or 1000.

5. Does TimeKeeper record my location on clock in?

Depends on your mode of access. If you clock in via the tablet it's optional as typically it's fixed to a wall mount so no location is required but you can require it if you like. If you are clocking in to TimeKeeper on a mobile then yes we require GPS for your employee to clock in and that can't be turned off as a precaution.

6. How many employees can I use TimeKeeper with?

Our current maximum number of employees for each company is 9999.

7. Can I use TimeKeeper across many office branches?

Yes, we can work with any number of office branches.

8. Is there a limit to the number of jobs I can use TimeKeeper with?

No, you can have unlimite

Question 2

Accessories

Accepted Answer

TimeKeeper works with the majority of Android and iOs devices. There are a number of simple requirements that the device must have for TimeKeeper to run successfully:

Hardware Requirements for Tablet

If you are planning to use photos and facial recognition the device must have a front facing camera (to take clock in photographs)
The device must have internet connectivity be that over ethernet or Wi-Fi (preferred)
Hardware accessories should work in Portrait mode

Hardware Requirements for Mobile

The device must have a GPS sensor - i.e. the device must be able to detect "Your Location" in Google Maps
The device must have internet connectivity be that over ethernet or Wi-Fi (preferred)

This covers the majority of mobile and tablet devices. So if you have an existing Android or iOs device, it will probably work.

Recommended Value Tablets

Generally we recommend a 10 inch tablet if using on-premise as this is a good size device for people being able to see.

7 inch tablets will also work fine, just might be more difficult to see as it's a smaller screen.

Samsung Galaxy Tab A 7 inch/10 inch
7 inch - Available on Amazon
10 inch - [Available on Amazon](https://www.amazon.co.uk/Samsung-Octa-Core-Processor-Android-Version/dp/B01ERY865

Question 3

How do I set an employee as a manager or administrator?

Accepted Answer

Once you add an employee to TimeKeeper, a user account will be created for them. You may want to give that user more access, so we allow you to change user roles via the employee profile section.

Just follow these steps:

Go to Employee Directory

Edit the relevant employee by clicking the pencil icon

How do I enable this user to be a manager?

Click the "This employee is a manager of other employees" and click "Update Employee".

How do I set an administrator? ** To set the employee as an administrator you will have to check permission box as this will give them full access to the system)**

Click Update Employee to save the user as an administrator.

That's you and you're done!

Question 4

Does TimeKeeper have an Offline Mode?

Accepted Answer

Short answer is no.

We did have but removed for a good reason. Here's the story.

We actually added this to our software in 2019 but we ran into a whole heap of issues with customers getting confused by the offline functionality. The way the offline functionality worked was if an employee clocked in offline - then whenever the device came back online we'd sync the data up to TimeKeeper.

This all sounds like a great feature and functionally it worked. However for our business and for our customers it caused a lot of issues.

To give you an idea of what happened:

Employees came in to an offline device and clocked in at 8am
The administrator comes into work at 9am and sees no one has clocked in yet as the device is still offline. So the administrator manually adds times for the employees.
The device finally comes back online at 10am and sends the clock ins up to TimeKeeper. Now TimeKeeper has two clock ins for these employees and a conflict is created.
The conflict creates confusion and a support request is raised at TimeKeeper. We explain what has happened.

So essentially the feature was built to avoid this but this pattern repeated across customers making the feature useless. So to make everyone lives simple we removed the feature in early 2020.

Question 5

Run an Employee Timesheet

Accepted Answer

Running a timesheet for an employee is simple in Timekeepr. Just do the following:

Go to Reports in the Portal and Click Employee Timesheet Report

Choose the Employee Name and Date Range. Click Run Report and that's it.

If you'd like to run this for all employees at once, visit the Staff Timesheet Report.

Question 6

Add a job

Accepted Answer

Adding a job is super simple, just give us a job name and click 'Save Job'.

This job will now be accessible for staff to log time against.

Extra Job Detail We provide for extra job detail as well, most self explanatory but here's a guide below.

Job Number Unique job number that is linked to this job.

Client Link this job to a client

Client Reference A reference number for this client e.g PO number

Site Address
An address that is linked to this job. This will be used for directions to the job and if geofencing is enabled - we will use this address for allowing or disallowing clock ins.

Expected Start Date Expected job start date.

Expected End Date Expected end date for the job.

Requires Signature Whether job requires a signature

Job Documents Can be added when job is created

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