TimeKeeper Pricing Update: Investing in Our Future Together

Change is a natural part of business growth, but when it comes to pricing, we believe in complete transparency. For the first time in our seven-year history, TimeKeeper is updating its pricing structure. This wasn't a decision we made lightly, but it is a necessary step to ensure we can continue delivering the high-quality product and A* support you rely on.

We wanted to take this opportunity to explain the "why" behind this change and share some exciting details about where your investment is going.

Why We Are Updating Our Pricing

Since TimeKeeper began, we have successfully absorbed rising operational costs without passing them on to our customers. However, the economic landscape has shifted significantly over the last seven years. To maintain the stability and quality of our service, we can no longer continue to absorb these costs entirely.

This adjustment allows us to:

1. Strengthen and scale our platform: Continue improving performance, reliability, and security as TimeKeeper grows.
2. Invest in talent: Continue hiring and retaining the best support staff and developers.
3. Accelerate development: Continue to the deliver highly requested features and improvements whilst developing the next version of our web portal.

Our Unwavering Commitment to Support

One thing that will never change is our dedication to supporting you. We know that software is only as good as the people behind it. That is why we have invested heavily in our team and tooling.

Whether you prefer reaching out via email, using our live chat for quick answers, or scheduling a 1:1 support call, our goal is to ensure you always have access to expert help. We also offer features like granting us read-only access to your account, which allows us to diagnose and resolve issues faster and more accurately. This price update ensures that this high standard of support remains sustainable for the long term.

Building a Better Product Based on Your Feedback

Your feedback is the engine that drives our development roadmap. We don't just build features; we build solutions to the problems you face every day. Thanks to your input, we’ve rolled out significant updates:

Rota Planner Enhancements

We have upgraded the rota planner to better accommodate complex working arrangements. This includes support for various shift patterns and named locations, making it easier to manage staff logistics across different sites.

Granular Activity Tracking

Understanding where time and money goes, is crucial for any business. We’ve added the ability to track specific activities within a job. This gives you the opportunity to report on project costs at a granular level, providing clear visibility into billable rates versus actual costs.

Looking Ahead: Version 2 of the Web Portal

Perhaps the most exciting news is what is currently in development. We are hard at work on our biggest upgrade yet: Version 2 of the TimeKeeper web portal.

This isn't just a visual refresh; it is a comprehensive overhaul designed to make your experience smoother, faster, and more intuitive. While we can't reveal everything just yet, rest assured that this upgrade focuses on streamlining your workflows and giving you even more control over your time and attendance data.

Moving Forward Together

We understand that price increases are never welcome news. However, we're excited about the future and remain committed to enhancing both our product and customer experience, ensuring we're the tool you trust and the team you can depend on.

Thank you for being a part of the TimeKeeper journey. Together, we’ll continue building a stronger, more powerful platform for years to come.

If you have any questions, please reach out to support@timekeeper.co.uk.

Updated on: 06/01/2026