Two Factor Authentication (2FA)

Enabling 2FA on your account

As an additional security step, you can enable two-factor authentication on your TimeKeeper account. Once enabled, you'll need a code from your authenticator app as well as your account password to log in.

To turn on 2FA, go to Account > Security.

You'll need to scan the QR code displayed using your chosen authenticator app. Your app should then generate a unique code, which you'll need to enter to confirm 2FA setup.

When enabling 2FA, we'll generate backup codes which can be used to log in, in the event you can't access your authenticator app. Make a note of these codes and keep them somewhere secure, as these will ensure you don't lose access to your account.

Logging in with 2FA

Now that 2FA is enabled on your account, you'll see another screen after entering your account password. Open your authenticator app and enter in the unique code to log in.

What if I can't log in?

Your unique code is only valid for a short period of time, before a new code is generated. If you're having trouble logging in, make sure the code in your authenticator app hasn't expired.

If you can't access your authenticator app for any reason, you can use the backup codes that were generated when you enabled 2FA. These codes are single-use.

In the event you cannot use either of these methods to log in and are locked out of your account, please contact support@timekeeper.co.uk

Updated on: 26/10/2023