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Granting Support Access

Support Access enables us to diagnose issues within your account. By granting us temporary read only access, we get a visual on the issue the user is seeing in their account. This allows us to identify and resolve it as quickly and efficiently as possible.

If you would like to grant us support access, go to Account > Support > Support Access.

You will be asked to select a duration of 3 or 12 hours. Once you've selected your choice, click the green 'Grant' button. You can change, update or revoke access at any time.

Updated on: 02/04/2025

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