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Help with using TimeKeeper
Frequently Asked Questions
1. Does TimeKeeper work on tablet and mobile? Android and iOs? Yes, TimeKeeper works for both Android and iOs, either on mobile or tablet. 2. Can my employees use their phone to clock in/log into jobs? Yes, whenever an employee is added to TimeKeeper they will receive an invite to the system. If you have enabled that employee to have access to the mobile app, then they will be able to clock in from mobile. 3. Can I use one tablet for all my employees? Yes, if you log in with
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How do I set an employee as a manager or administrator?
Once you add an employee to TimeKeeper, a user account will be created for them. You may want to give that user more access, so we allow you to change user roles via the employee profile section. Just follow these steps: Go to Employee Directory Edit the relevant employee by clicking the pencil icon How do I enable this user to be a manager? Click the "This employee
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Does TimeKeeper have an Offline Mode?
Short answer is no. We did have but removed for a good reason. Here's the story. We actually added this to our software in 2019 but we ran into a whole heap of issues with customers getting confused by the offline functionality. The way the offline functionality worked was if an employee clocked in offline - then whenever the device came back online we'd sync the data up to TimeKeeper. This all sounds like a great feature and functionally it worked. However for our business and for our custo
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Run an Employee Timesheet
Running a timesheet for an employee is simple in Timekeeper. Just do the following: Go to Reports in the Portal and Click Employee Timesheet Report Choose the Employee Name and Date Range. Click Run Report and that's it.  Basic Access e.g. can they access and clock in to TimeKeeper on mobile_ That's it, if you just want to add
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Setting up a Geofence for a Job
TimeKeeper supports the ability for a job to be set up so that only employees within a certain distance of the site address can clock in and out. This prevents people from clocking into jobs for which they are not near to. To set up a job a geofence, follow the instructions below. Two steps are involved. Step 1. Enable Geofencing on Jobs Go to the "Account" section of the web portal  e.g. an employee with leave entitlement of 25 days, with remaining leave of 3 days at the end of the year and maximum 2 carry ov
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Manager Kiosk Mode
By default, administrators have access to activate kiosk mode. Kiosk mode being where multiple employees can log in via the one device using a combination of their 4 digit pin and then clocking in or out. The default for managers is that they cannot access kiosk mode but if you want, this can be enabled by following the steps below. Go to the employee profile of the manager in question Click "This Manager can access kiosk mode".  a great time and attendance platform. Why not combine the two? Record detailed employee timesheets in TimeKeeper and send instantly to Xero Payroll in a few clicks. Why does this integration exist? Well although Xero does have basic timesheet functionalit
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Can you explain my bill?
Why is my second bill higher? TimeKeeper charges £3 per employee per month excl. VAT. So if you had 10 employees then we'd charge 10 * 3 = £30 + VAT = £36. Typically customers who subscribe wonder why the second bill in TimeKeeper is higher than the first bill. Let us explain below. Imagine you were on trial with TimeKeeper and signed up with 5 employees. On the subscription date, we'd upgrade your account and charge you 5 * £3 + VAT = £18. During the course of that first month, you adde
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Creating a Bank Holidays
To add bank holidays to TimeKeeper, typically we recommend creating a separate leave type first. Creating a bank holiday leave type Go to Leave Go to Leave Types Create new leave type Enter the leave type as "Bank Holiday" and select whether it's paid or unpaid and whether it's deductible or undeductible. Adding a Bank Holiday Now that your bank holiday ha
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Share Company Documents
A common requirement for businesses is to share company procedures and policies with employees. Luckily you can do that in TimeKeeper! Add a new Company Document Firstly you need to add a new company document. Simply go to Company -> Documents in the sidebar. Then click "New Company Document" which will bring you to the screen to add a new document. Firstly, select the d
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Importing into Sage50 Payroll
TimeKeeper supports generating a CSV export that can be imported in Sage 50 Payroll. It's a simple three step process. Step 1 - Set up Employee Mapping Between the Two Systems To configure the employee mapping between TimeKeeper and Sage, you will need to enter into TimeKeeper the Employee Reference Number of each Sage employee. So for example, Jack Allan here has an Employee Reference of 1. ![](https://storage.crisp.chat/users/helpdesk/website/a7fabf11254df800/screenshot-2022-04-19-at
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Setting up Zapier
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